Customer Service Representative Job Fair 2014 |
| Location: | Salt Lake City,Tooele, UT |
| Salary Range: | 11.50 |
| Employment Type: | Full Time |
| Department: | Customer Service |
| Description: | Overstock.com, one of the world�s most recognizable e-commerce brands, is hosting a Job Fair on Tuesday,October 21rst from 10:00 am-05:00pm and Thursday, October 23rd from 10:00 am-1:00 pm.( our address is 1984 South 4800 West, Suite B, SLC Utah 84101)
We are gearing up for everyone�s favorite shopping season and will be hiring the best customer service professionals who can help us maintain our spot as one of the top customer service organizations in the world.
At Overstock, we truly take care of our employees. From top notch benefits and customer service banquets to over-the-top events and free private concerts by some of today�s biggest artists. To us, customer service is king and our team is one big family.
What we offer:
�Day and evening shifts to fit your lifestyle
�One of the best work environments that only a top technology company can provide (ping pong, pool, scooters, etc.)
�Medical, dental, vision, employee assistance, long & short term disability and tons more
�Employee discounts, free Club O membership and loads of perks
�Many opportunities for advancement
�A service environment where caring for our customers is priority #1
How our customer service team contributes to Overstock�s success:
�Take care of customer contracts, which include placing orders, reviewing existing order status, setting up returns for dissatisfied customers and completing follow-up items
�Communicate with customers via phone, email and/or chat to provide information about products and services.
�Provide world-class customer service
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| Duties: | � Communicate with customers via telephone and email to provide information about products and services.
� Responsible for handling Customer contracts which include, placing orders, reviewing existing order status, setting up returns for dissatisfied customers and completing follow-up items.
� Organize, plan and prioritize work load.
� Work on other assigned special projects as needed.
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| Qualifications: | What we look for in a new team member:
�Proficient with email, internet and Microsoft Office Suite
�Ability to quickly pick-up on new customer service applications
�Great attitude and ability to connect with customers
�Inbound customer service experience is a bonus
� Must have a High School Diploma or equivalent.
� Must be proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, MS Outlook, and have ability to learn customer specific applications.
� Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company�s success.
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